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Skype Call Center (United States)

Address:
Skype Call Center
Burlington, MA, USA

Description:
A 100% Web-based Skype Call Center Solution that is unlike traditional, hosted, or VoIP call center options. The Skype Call Center solution from OnState does not require the deployment of any hardware – at your place or ours. It simply operates within your web browser and supports all forms of fixed or mobile devices.

The Skype Call Center from OnState turns Skype clients into a full call center and gives you the features and capabilities you need to run your business call center communications at an industry-redefining value, starting at $49.95/month. Whether you run a small business or a full call center, the Skype Call Center solution from OnState makes sure that your customers find the right employees at the right time. We do this using our business presence™ layer of intelligence, which allows customers use the device of their choice to contact your employees, who can respond using any device and from any location. The end result? Better customer service.

The Skype Call Center provides full call center capability and sophistication without the hassle and cost of traditional solutions. Key capabilities such as skills-based routing, customer segmentation, and detailed reporting and analytics are included. And of course, being based on Skype, the Skype Call Center is multi-modal, meaning your customers can contact you through their medium of choice: desk phone, mobile phone, PC phone, Skype, from your website, chat, voicemail messages, or automatically scheduled callbacks that initiate when both parties are available. On your end, your call center agents and employees only need a web browser, a landline, or a mobile phone. The OnState Skype Call Center solution is a 100% web-based application requiring no hardware or software installation.

URL: http://www.skype-call-center.com/ (View Site)

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Skype Call Center Job Opportunities:
Skype Call Center has 0 job(s).



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