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Leading Edge Services (California)

Address:
Leading Edge
5823 Newton Drive, Suite 130
Carlsbad, CA 92008

Tel: 1-800-813-0013
Fax: 760-496-7013

Description:
Providing The Backbone of e-commerce to the CRM industry. Uniquely positioned and qualified to provide you with fully managed CRM network services worldwide.

Leading Edge is a provider of fully hosted, on-demand contact center solutions. No up-front investment required, pay only for what you use. Easy deployment, quick ROI, web-based management. Multi-site, remote/home based agents, connect from anywhere.

Leading Edge's Contact Center on Demand provides streamlined call management technology and solutions on a hosted Software as a Service (SaaS) basis, giving our customers the ability to reduce costs, improve contact center efficiencies, and increase overall customer satisfaction - at the same time eliminating the need to purchase expensive on-site hardware, license software, or ongoing technology upgrades.

Leading Edge's CCoD offers:
- Web-Based Multimedia Interaction Management
- Multimedia ACD with skills-based routing
- IP-Based Switching
- Web Callback with skills-based routing
- E-Mail, Voice-Mail, and Fax Management with skills-based routing
- Web Chat and Collaboration with skills-based routing
- E-Mail Analysis with Automated/Semi-Automated Response
- Unified Messaging
- Interactive voice response (IVR) Call Routing
- Web-based Supervision and Coaching Capabilities
- Customization, Configuration, Administration, and Instant Report Generation
- Automated Quality Monitoring and Recording


URL: http://www.leadingedge.com/ (View Site)

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Leading Edge Services Job Opportunities:
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