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Newfield International Call Center Training Institute (Makati)

Address:
Newfield International Call Center Training Institute
Call Center Training Makati

Unit 17-P Burgundy Corporate Tower
252 Sen. Gil Puyat Avenue
Makati City

Tel. Nos. 856-6631 or 856-6615

Description:
Newfield Staff Solutions International (NSSI) is a professional development firm providing Contact Center Representatives for the Information and Communications Technology (ICT) Industry, specifically for Contact Centers and BPO organizations. The company was established to address the growing demand for highly skilled contact center agents. Their Call Center Training Program and the Referral Support Services is at the core of our organization – this helps them provide individuals with the right training, and in turn, provide contact centers with the right people.

To optimize each Call Center trainee’s capabilities, NSSI employs:

* Scientific training techniques by Dr. S.D. Krashen, an expert in the field of linguistics specializing in theories of language acquisition and development. He is an influential figure in the field of teaching English as Second Language, and has published hundreds of books and articles on this topic.
* Highly interactive training, as there is Trainee-Trainer interaction 85% of the time.
* High standards for trainer qualifications, such as extensive ESL experience and Call Center know-how.
* Small trainer-trainee ratio.
* Above-standard facilities such as audio-visual equipment and computer laboratory.

NSSI trains an impressive number of individuals per month for contact center positions and assists them in their application to local and international contact centers. The company is also the recipient of the 2005 Most Outstanding Call Center Training Provider Award from the prestigious Philippine Marketing Excellence Awards, and is duly recognized by the SEC (Security Exchange Commission). NSSI is also authorized by TESDA (Technical Education and Skills Development Authority) to offer training in English Language for Call Center.

URL: http://www.newfieldtraining.com/ (View Site)

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