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ComStream
ComStream (Egypt)
Address:
ComStream
Cairo, Egypt
Description:
ComStream is a growing CIT (Communication and Information Technology) provider in Egypt. Founded by a group of professionals in various fields, like:
1. Customer care service and quality assurance.
2. Software development and customization.
3. Information technology (IT) administrators.
4. IT networking and security.
Understanding the local and international ICT market, ComStream realized that there is an excellent opportunity to create an ICT business in Egypt. Especially with their expertise and understanding of the benefits of outsourcing.
ComStream is not just service providers. They look for strategic partners with whom they create a no-end successful business relationship. So they can mutually expand and grow.
ComStream offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle.
We believe that every customer needs his dedicated solutions depend on his objectives and plans, our methodology is to provide solutions that is market-ready and yet customized, based on the specific requirement of your business.
CUSTOMER CARE
ComStream handle both inbound and outbound customer relation assignments:
* Inbound customer care:
ComStream provides trained staff and supervisors who are skilled in customer care, direct sales, technical support, help desk and other direct marketing and contact services.
* Outbound customer care:
ComStream conducts telemarketing for direct sales solicitation, lead generation, debt collection, new product announcements, market research surveys and other customer service activities, including follow-up procedures and customer satisfaction assessments.
TECHNICAL SUPPORT
ComStream technical support is not just a regular answering technical questions, it’s adding a value to their clients.
Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base, the purpose of multi-tiers support system is to provide the best possible service in the most efficient possible manner. Their technical support division offers multi-tiers technical support.
ComStream provides a proud range of technical support and help disk services, focused on achieving measurable, total customer satisfaction for your business. They employ dedicated, technically trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. They tailor the technical support process, including required activities, escalation procedures, and system level reporting to meet the specific needs of your business. Additionally, we provide insight into your future product development initiatives by analyzing product-related contact patterns gathered from technical support functions.
URL:
http://www.com-stream.net/ (View
Site)
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ComStream Job Opportunities:
ComStream has 1 job(s).
Main responsibilities:
* Provide and maintains the quality of customer service, sales and dat ...
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ComStream Locations:
ComStream record in Call Center Directory
was last updated
2009-09-02
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