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Workforce Support
Workforce Support
Workforce Support
Date Posted:
2010-05-21
Call Center Company: StarTek Philippines
Description:
StarTek Philippines is looking for individuals who are qualified for the position of Workforce Support.
Successfuly applicants for Workforce Support will have a great career in StarTek Philippines.
Responsibilities:
Maintains schedule data in electronic workforce management software (eWFM, IEX or other system as provided) and/or logs, including intraday exceptions.
Maintains accurate and timely employee information in workforce management software and logs. Collects necessary data from partner sources
Distributes data according to SOP’s
Receives, researches, reports and documents facility, technology and system issues.
Provides regularly scheduled and ad hoc reporting when necessary.
Monitors workforce management system, ACD’s, client tools and other work load/service level information. Provides guidance to operations and other service partners to optimize client and StarTek performance.
Basic knowledge of computer systems and software applications including spreadsheet (Microsoft Excel), and database (Microsoft Access), eWFM and automated call distributor (ACD) technologies
Basic knowledge of call center operations.
Fluent in verbal and written English.
Strong written and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
Ability to write reports, business correspondence, and procedure manuals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to calculate percentages and perform basic math operations.
Requirements:
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Workforce Support job opening of StarTek Philippines.
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Skills and Experience:
• Working knowledge of MS Office Applications
• Knowledge of project related database management and spreadsheet software
• Working knowledge of the 5 fundamentals of Work
Graduate of any four-year course, background on statistics / analytics preferred
Atleast 1 year experience in a supervisory role in Workforce
Working knowledge of WFM tools such as AVAYA, CISCO, EWF
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