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Workforce Scheduler

Workforce Scheduler

Date Posted: 2010-05-27

Call Center Company: Sitel Philippines

Description:
Sitel Philippines is looking for individuals who are qualified for the position of Workforce Scheduler. Successfuly applicants for Workforce Scheduler will have a great career in Sitel Philippines.

Responsibilities:

Prime maintenance of Blue Pumpkin/IEX Employee Database. Ranking of agents and manage shift bids. Direct point of contact for ROC Scheduler in the Scheduling Process. Manage Time Off Requests. Prime responsible for entering preplanned exception codes (meeting, training, focus sessions, etc.). Review Deviation and Shift Assignment Review reports. Management of deviation from time of schedules being published to real time management.


Requirements:

Should have at least 1 year of minimum experience in mass transaction.
Strong computer, organizational, communication, and analytical skills.
With strong background in MS Excel, Business Objects, ACD Switch Reporting, Blue Pumpkin
Ability to collect to collect and assess data works with minimal supervision and has the ability to make decisions and solve complex problems.
Shiuld have a working knowledge of workforce management.
Ability to create and maintain large and complex spreadsheets
Willing to work in graveyard shift at Ortigas, Pasig City.

Call Center Directory advises to all job seekers to apply as walk-in applicant for Workforce Scheduler job opening of Sitel Philippines.


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