|
Call Center Directory
> Jobs/Careers
>
Workforce Manager
Workforce Manager (2005-09-04)
Call Center Company:
3i: Interaction, Innovation, Inspiration
Description:
3i: Interaction, Innovation, Inspiration is looking for individuals who are qualified for the position of Workforce Manager.
Successfuly applicants for Workforce Manager will have a great career in 3i: Interaction, Innovation, Inspiration.
Requirements:
1-2 year(s) relevant leadership experience in a call center is a MUST.
Experience as a Workforce Manager is a PLUS.
Responsible for overseeing the Workforce Team.
Exposure to real time and workforce planning is a MUST and should be knowledgeable in RTA, TCS, Aspect/Avaya.
Working knowledge of Access, Excel and Word is required.
Reviews the tracking and reporting performance measurements at the individual, team and department level for an inbound call center environment.
Monitor Workforce Analysts schedule adherence and communicate appropriate action when necessary to improve service. Interpret needs of management and decide when and where to make adjustments and place reserves to provide effective coverage.
Must have excellent oral and written communication skills.
Participates in other special projects assigned.
Candidate must possess at least a Bachelor's/College Degree in any field.
Willing to work in shifts (mostly night shifts and graveyard shifts).
Applicants must be willing to work in Makati, Ortigas and Alabang.
Comments: (0)
|
