|
Call Center Directory
> Jobs/Careers
>
Workforce Analysts
Workforce Analysts (2005-09-04)
Call Center Company:
3i: Interaction, Innovation, Inspiration
Description:
3i: Interaction, Innovation, Inspiration is looking for individuals who are qualified for the position of Workforce Analysts.
Successfuly applicants for Workforce Analysts will have a great career in 3i: Interaction, Innovation, Inspiration.
Requirements:
With 1-2 years work experience as an Operations/Workforce Analyst in an international call center.
Exposure to real time and workforce planning is a MUST and should be knowledgeable in RTA, TCS, Aspect/Avaya.
Working knowledge of Access, Excel and Word is required.
Must possess the ability to think creatively by reviewing data and trends to develop meaningful reports.
Responsible for tracking and reporting performance measurements at the individual, team and department level for an inbound call center environment.
Analyze department trends and make recommendations for improvements for efficiency. Monitor off-phone activities to maximize efficiency and improve service levels to external customers.
Create and maintain the necessary spreadsheets and databases used to produce sales reports, trend analysis and performance evaluation.
Performs other special projects or assignments as requested.
Must have excellen oral and written communication skills.
Candidate must possess at least a Bachelor's/College Degree in any field.
Willing to work in shifts (mostly night shifts and graveyard shifts).
Applicants must be willing to work in Makati, Ortiags and Alabang.
Comments: (0)
|
