|
Call Center Directory
> Jobs/Careers
>
WFM -Real Time Analyst
WFM -Real Time Analyst
WFM -Real Time Analyst
Date Posted:
2011-01-12
Call Center Company: Firstsource Solutions
Description:
Firstsource Solutions is looking for individuals who are qualified for the position of WFM -Real Time Analyst.
Successfuly applicants for WFM -Real Time Analyst will have a great career in Firstsource Solutions.
Requirements:
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
5 Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for WFM -Real Time Analyst job opening of Firstsource Solutions.
Related Jobs:
RESPONSIBILITIES:
Responsible for clearly monitoring real call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffin
Responsibilities:
Understand historical data and volume projections; monitors and adjusts IEX to maximize resource utilization.
Monitor call traffic to meet required call-handling, adjusting call
Be Part of Seats Solutions Philippines, a call center/contact center right in the heart of Makati, opens its doors to the best of the best.
Seats Solutions Philippines needs career oriented and sel
Workforce Analyst / Real Time Coordinator
(National Capital Reg - Quezon City)
Responsibilities:
Responsible for managing a staffing plan to ensure the call center is appropriately staffed. Devel
Responsibilities:
monitoring and tracking the agents’ schedule adherence
managing the queue, breaks and skill proficiencies
analyzing and tracking interval reports
making sound and urgent deci
Comments: (0)
|