|
Call Center Directory
> Jobs/Careers
>
Transition and Project Manager/Senior Manager
Transition and Project Manager/Senior Manager
Transition and Project Manager/Senior Manager
Date Posted:
2011-10-24
Call Center Company: Teledevelopment Services
Description:
Teledevelopment Services is looking for individuals who are qualified for the position of Transition and Project Manager/Senior Manager.
Successfuly applicants for Transition and Project Manager/Senior Manager will have a great career in Teledevelopment Services.
Responsibilities:
• Follow a Project Transitioning toolkit and ensure thru regular reviews and audits that all projects transitioned in the company are as per the laid down process. Physical documentation of the project/ approvals/ audits etc for the end to end process
• Provide extensive pre sales support to BD, make pitches for TPM capability, help in initial solutioning and make the TPM COE a clear differentiator in the BD process.
• Ensure that all projects are transitioned on time and ramp-up within desired timelines on client metrics
• Ensure that trained resources (in project transitioning) are kept available based on forecasted business pipeline by planning and creating seed teams in the Business Units where the new projects are likely to be executed
• Develop a standardized scoping toolkit that can be used to farm existing accounts
• Make constant improvements in project transition times and subsequent ramp-ups by increasing the number of concurrent projects
• Retain talent by proactively engaging with people and enriching their jobs and spotting early symptoms of simmering issues
• Create a motivated team that has clarity of goals and a deveopment orientation
• Define job responsibilities, supervise and review performance on an ongoing basis.
• Exposure to the IT Services/IT Enabled Services industry is desired but not essential
• A good understanding and grasp of project management tools and practices
• Should have transitioned projects in the BPO industry or should have had extensive experience in managing projects in a different industry
• Should be extremely facts and data oriented
• Should be deadline and closure oriented
• Should have the ability to influence people (internal/external customers, Operations, Finance etc.)
Requirements:
Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
At least 8 year(s) of working experience in the related field is required for this position.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
Must Have BPO/Call Center Experience
Call Center Directory advises to all job seekers to apply as walk-in applicant for Transition and Project Manager/Senior Manager job opening of Teledevelopment Services.
Related Jobs:
Hinduja upholds the dignity of labor. Hinduja promotes equal opportunity employement.
Now Hiring
International Medical Insurance Accounts - Health Care Associates
Health Care Benefits Representa
RESPONSIBILITIES:
• Focus on accounts in transition
- in-charge of staffing the new accounts
- works with the transition team to ensure all tollgates are met
- ensures smooth transition of process
Project Manager
(National Capital Reg)
The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources
The Project Manager would be :: Managing Multiple projects on a daily basis. :: He/She will have PLs reporting into him/her. : Manage client interactions.: Managing Project Financials.: Overalll Proje
Responsibilities:
Major Duties and Responsibilities
Utilize and support repeatable processes and standard work products and tools.
Ensure work flow and operational processes are effective and eff
Comments: (0)
|
