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Transition & Project Management Manager
Transition & Project Management Manager
Transition & Project Management Manager
Date Posted:
2010-06-21
Call Center Company: IBM Call Center
Description:
IBM Call Center is looking for individuals who are qualified for the position of Transition & Project Management Manager.
Successfuly applicants for Transition & Project Management Manager will have a great career in IBM Call Center.
Responsibilities:
Follow a Project Transitioning toolkit and ensure thru regular reviews and audits that all projects transitioned in the company are as per the laid down process. Physical documentation of the project/ approvals/ audits etc for the end to end process
Provide extensive pre sales support to BD, make pitches for TPM capability, help in initial solutioning and make the TPM COE a clear differentiator in the BD process.
Ensure that all projects are transitioned on time and ramp-up within desired timelines on client metrics
Ensure that trained resources (in project transitioning) are kept available based on forecasted business pipeline by planning and creating seed teams in the Business Units where the new projects are likely to be executed
Develop a standardized scoping toolkit that can be used to farm existing accounts
Make constant improvements in project transition times and subsequent ramp-ups by increasing the number of concurrent projects
Retain talent by proactively engaging with people and enriching their jobs and spotting early symptoms of simmering issues
Create a motivated team that has clarity of goals and a deveopment orientation
Define job responsibilities, supervise and review performance on an ongoing basis.
Exposure to the IT Services/IT Enabled Services industry is desired but not essential
A good understanding and grasp of project management tools and practices
Should have transitioned projects in the BPO industry or should have had extensive experience in managing projects in a different industry
Should be extremely facts and data oriented
Should be deadline and closure oriented
Should have the ability to influence people (internal/external customers, Operations, Finance etc.)
Call Center Directory advises to all job seekers to apply as walk-in applicant for Transition & Project Management Manager job opening of IBM Business Services.
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Responsibilities:
Major Duties and Responsibilities
Utilize and support repeatable processes and standard work products and tools.
Ensure work flow and operational processes are effective and eff
RESPONSIBILITIES:
• Focus on accounts in transition
- in-charge of staffing the new accounts
- works with the transition team to ensure all tollgates are met
- ensures smooth transition of process
Responsibilities:
• Follow a Project Transitioning toolkit and ensure thru regular reviews and audits that all projects transitioned in the company are as per the laid down process. Physical docume
Project Manager
(National Capital Reg)
The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources
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