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Training & Quality Manager
Training & Quality Manager
Training & Quality Manager
Date Posted:
2005-09-18
Call Center Company: RMH Teleservices, Inc.
Description:
RMH Teleservices, Inc. is looking for individuals who are qualified for the position of Training & Quality Manager.
Successfuly applicants for Training & Quality Manager will have a great career in RMH Teleservices, Inc..
With strong understanding of training assessment and Return on Investment
With extensive training experience from a customer service or call center environment
Exceptional communication skills
Ability to analyze and evaluate performance improvement as set by the client
Strong planning, directing and control of activities for QA department
Ability to develop and execute policies and procedures
Requirements:
Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field.
At least two (2) years call center experience as a Training Manager/QA Manager .
Call Center Directory advises to all job seekers to apply as walk-in applicant for Training & Quality Manager job opening of RMH Teleservices, Inc..
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Requirements:
1-2 year(s) relevant leadership experience in a call center is a MUST.
Experience as a Quality Manager is a PLUS
Responsible for overseeing the Quality Assurance Team.
Responsib
Responsibilities:
• Designs and delivers sales training in accordance with Quality Procedures
• Undertake training tasks allocated by the Training Supervisor/Manager
• Efficiently develop and de
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Responsibilities:
The Trainer is dedicated to a technical support program and responsible for delivering all product specific training to ensure world class operations. The Trainer is also responsi
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