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Training Manager
Training Manager
Training Manager
Date Posted:
2005-09-01
Call Center Company: Callserv Corporation
Description:
Callserv Corporation is looking for individuals who are qualified for the position of Training Manager.
Successfuly applicants for Training Manager will have a great career in Callserv Corporation.
With a BA or BS degree from a top-tier university/college
EXCELLENT communication skills in English, both oral and written
Very good oral presentation skills
At least 5 years experience as a Trainer in a service industry and at least 2 years in the managerial position
Knowledgeable in strategy formulation, design, development, and analysis of training programs, and the interpretation of assessment materials
Call Center Directory advises to all job seekers to apply as walk-in applicant for Training Manager job opening of Callserv Corporation.
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With strong understanding of training assessment and Return on Investment
With extensive training experience from a customer service or call center environment
Exceptional communication skills
Responsibilities:
Job Description
1. Will lead training and process improvement teams; will ensure all KPI targets are met
2. Will develop skills and evaluate performance of direct reports
3.
Responsibilities:
Manage a site training team of supervisors, specialists and assistants
Develops, implements and evaluates training modules, lesson plans and training outlines.
Ensures training
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must be graudate of a 4-year course preferably in Communicastions, Behavioral Science or Human Resources
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Responsibilities:
Develop, enhance and evaluate effective training strategies and modules.
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Coordinate with different busin
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