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Telus Philippines Job Openings

Telus Philippines Job Openings

Date Posted: 2011-11-14

Call Center Company: Telus Philippines

Description:
Telus Philippines is looking for individuals who are qualified for the position of Telus Philippines Job Openings. Successfuly applicants for Telus Philippines Job Openings will have a great career in Telus Philippines.

CSRs & TSRs for TELUS Taguig

Responsibilities:

CSR for Telco Account:Your primary role is to handle all inbound queries and advocate resolutions to issues in a timely, accurate manner.
TSR for DSL Account: Your primary role is to analyze product and service requirements and develop positive solutions that are mutually beneficial for the customer and the company.


Requirements:

Bachelor's/College Degree & Undergraduates are welcome to apply
Willing to be assigned in any site of TELUS Taguig Site
Successful candidates with valid NBI clearance will be prioritized for Contract Signing
300 Full-Time positions available


50 TSR for DSL Connection Account
Responsibilities:

Your primary role is to analyze product and service requirements and develop positive solutions that are mutually beneficial for the customer and the company.
You provide troubleshooting support of residential phone lines and technical support for the customers DSL internet in a professional, accurate and timely manner.

Requirements:


Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, any field. Undergraduates are also welcome to apply as long as completed 2 years in college (no back subjects).
At least 3 months call center experience is an advantage (not required).
Amenable to work in shifting schedule.
Candidates with valid NBI Clearance will be prioritized.
Willing to be assigned in TELUS Market! Market! Taguig City Site.
50 Full-Time positions available.

Workforce Manager
RESPONSIBILITIES:

Ensures that appropriate Operations schedules are designed, implemented, and released on time. Analyzes historical call arrival patterns, AHT performance, and all shrinkage factors (i.e. absenteeism, attrition, training) and considers these in the scheduling of Operations personnel. Ensures that enough FTEs are deployed every interval to hit service metrics for the accounts.

Forecasts FTE requirements per week / month. Analyzes call volume projections, service metrics targets versus current performance trends on AHT, absenteeism, attrition, occupancy, and service level performance. Ensures that there are enough FTEs to address projected locked call volumes by being able to hire, train and deploy agents on time.

Projects seating requirements per program based on current manpower and upcoming / existing business needs. Utilizes a designed capacity template and validates seating projections using current maximum manpower deployment based on schedules. Ensures that Operations personnel have available seats during their shifts.

MonitorsCommand Centerperformance through real-time monitoring and coaching of Command Center Coordinators and close coordination with the Command Center Supervisor. Ensures that each Command Center associate is aware of their responsibilities and the real-time impact of their decisions.

Coordinates with all internal departments / functions on Workforce findings that need immediate addressing (i.e. hiring needs per account, start and live dates of trainees, system downtimes and troubleshooting, number of seats for expansion).



REQUIREMENTS:
Candidate must possess at least a Bachelor's/College Degree , any field.
Required skill(s): knowledge In IEX.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably Assistant Manager / Managers.
2 Full-Time positions available.


For Immediate hiring:
Customer Service for a Gaming Console
DSL Customer Service

We are now hiring Customer Service Representatives and Sales Representatives
Technical Support Representatives for a DSL account
Inbound Sales Representatives for a Consumer Electronics account

We are hiring 500 Technical Support Representatives, Customer Service Representatives, Resolution Specialists and Team Captains. Successful hires for selected accounts will enjoy a PHP 10,000 hiring bonus

Telus is looking for:
Customer Service Representatives
Technical Support Representatives
Inbound Sales Representatives

Join the Telus Recruitment Camp and enjoy free movies, games, food and win special treats when you get hired.

Turn your lazy sunday to a dynamic career-changing break. Join Telus Philippines. First 200 applicants will get a free meal and a price.

Grow with one of Canada's best companies

Telus philippines is a multi-billion dollar, multinational Canadian telecommunications giant. Ambergris solutions is now Telus. We have an impressive list of international clients. And we have a career for you.

Customer Service Associates (Bilingual - Spanish)
Completed at least second year college
excellent verbal and written english and spanish communication skills
call center experience is an advantage

Technical Support Associates
Completed at least second year college
Good verbal and written english communication skills
excellent customer service skills
knowledge in troubleshooting internet connections and network configuration is a plus

Call Center Directory advises to all job seekers to apply as walk-in applicant for Telus Philippines Job Openings job opening of Telus Philippines.


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