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Technical Support Representatives-Libis
Technical Support Representatives-Libis
Technical Support Representatives-Libis
Date Posted:
2011-07-13
Call Center Company: Dell Customer Contact Center
Description:
Dell Customer Contact Center is looking for individuals who are qualified for the position of Technical Support Representatives-Libis.
Successfuly applicants for Technical Support Representatives-Libis will have a great career in Dell Customer Contact Center.
Responsibilities:
Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for customer satisfaction through effective handling of customer problems.
Ensure proper escalation procedures are followed.
Perform work in accordance to standardized policies and procedures.
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Requirements:
Minimum of 1 yr call center experience with at least 6 mos. in handling a technical account (i.e. hardware or any computer-related troubleshooting)
Excellent communication skills
Mainstream DOS and Windows Applications
Basic PC Hardware for desktop and portable systems
Microsoft Operating Systems
Peripheral Subsystems including the following: Multimedia, Scanners, Printers/Laser Printers, TBU, etc.
Thorough knowledge of the technical reference tools (e.g. DSN, Training&Development, Customer Support Website, Forums, Approved WWW tools)
Understanding of support policies and procedural guidelines
Organizational skills
Interpersonal skills
Excellent telephone soft skills
Ability to handle stressful situations
Ability to deal professionally with irate customers
Experience in upselling/sales is an advantage
Applicants must be willing to work rotating shifts (graveyard or day shift)
Applicants must be willing to work in Eastwood, Libis, Quezon City
Call Center Directory advises to all job seekers to apply as walk-in applicant for Technical Support Representatives-Libis job opening of Dell Philippines.
You can apply at the following Dell Philippines location(s):
Dell Call Center Libis
Dell Philippines
2nd Floor, 1800 Eastwood Ave. Bldg.
Eastwood City Cyberpark
188E. Rodgriguez Ave.
Bagumbayan, Quezon City
Philippines
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Technical Support- He
The Role:
Provide technical support to customers
Qualifications
Knowledge in any of the following: Redhat Linux, Solaris, Suse
Willing to work in a shifting schedule
Have above average
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