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Technical Support Professional for VOIP
Technical Support Professional for VOIP (2009-08-15)
Call Center Company:
Sykes Asia, Inc.
Description:
Sykes Asia, Inc. is looking for individuals who are qualified for the position of Technical Support Professional for VOIP.
Successfuly applicants for Technical Support Professional for VOIP will have a great career in Sykes Asia, Inc..
RESPONSIBILITIES:
* Answers general queries, support concerns and other issues related to the client's Voice Over Internet Protocol (VOIP) program from US.
* Adherence to the assigned schedule.
* System searching, coding and data entry to the CRM tool/database.
* For escalated calls, assign the appropriate tickets to second level support and label/ document accordingly.
* Other ad hoc tasks that may be assigned from time to time.
REQUIREMENTS:
* Candidate must possess a University degree, preferrably on Computer Applications, ECE, Computer Engineering or an equivalent experience in troubleshooting email and internet connection.
* Previous call center / IT support experience is preferred but not required
* Fluent in written and spoken English
* Familiar with email and internet connectivity
* Knowledge in basic computer usage (Windows, MS Office, Outlook, and Internet)
* Knowledge in basic networking skills (WAN, LAN , OSI layers..)
* Basic Knowledge in a Voice Over IP is a plus
* Attentive to details and analytical
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