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Technical Support Professional for VOIP (2009-08-15)

Call Center Company: Sykes Asia, Inc.

Description:
Sykes Asia, Inc. is looking for individuals who are qualified for the position of Technical Support Professional for VOIP. Successfuly applicants for Technical Support Professional for VOIP will have a great career in Sykes Asia, Inc..

RESPONSIBILITIES:


* Answers general queries, support concerns and other issues related to the client's Voice Over Internet Protocol (VOIP) program from US.

* Adherence to the assigned schedule.

* System searching, coding and data entry to the CRM tool/database.

* For escalated calls, assign the appropriate tickets to second level support and label/ document accordingly.

* Other ad hoc tasks that may be assigned from time to time.

REQUIREMENTS:


* Candidate must possess a University degree, preferrably on Computer Applications, ECE, Computer Engineering or an equivalent experience in troubleshooting email and internet connection.

* Previous call center / IT support experience is preferred but not required

* Fluent in written and spoken English

* Familiar with email and internet connectivity

* Knowledge in basic computer usage (Windows, MS Office, Outlook, and Internet)

* Knowledge in basic networking skills (WAN, LAN , OSI layers..)

* Basic Knowledge in a Voice Over IP is a plus

* Attentive to details and analytical