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Technical Support Officer
Technical Support Officer
Technical Support Officer
Date Posted:
2011-02-28
Call Center Company: MicroSourcing Philippines
Description:
MicroSourcing Philippines is looking for individuals who are qualified for the position of Technical Support Officer.
Successfuly applicants for Technical Support Officer will have a great career in MicroSourcing Philippines.
Responsibilities:
- Provide Remote Technical Support via chat, email and phone
- Work closely with the Service Coordinator to resolve simple to complex technical issues
Requirements:
- Excellent communication skills
- Excellent customer-service skills.
- Attention to detail. Ability to follow instructions completely.
- At least 5 years of experience in IT support roles
- At least 5 years working extensively with Microsoft Windows (XP, Vista, W7 at least), being able to install it, secure it, diagnose complex faults, and repair faults.
- Solid understanding of computer hardware and how to determine the difference between software and hardware faults
- At least 5 years of general experience with TCP/IP networks, being able to configure networks on PCs, switches, and NAT-based routers.
- At least 5 years of general experience with Microsoft office, including a very strong understanding of all recent MS Outlook versions.
- Solid Experience working with customers to resolve their IT issues.
- Solid Experience working with remote support technologies like RDP, VNC, LogMeIn.
- Solid experience with different Antivirus, Antispam, and AntiMalware software
- Able to very happily and tirelessly perform assigned duties regardless of whether they are capable of doing more complex tasks.
The following skills/experience/qualifications are not essential but will be viewed favourably:
- 10 years+ working directly in IT support and network support
- Significant knowledge of and experience working with Microsoft servers
- Direct working Experience with N-Central monitoring products (or Kaseya or similar monitoring software)
- Direct working Experience with PSA/ticketing systems (ideally, AutoTask)
- Experience working in Level 1 or Level 2 call centre, resolving IT issues (for example, an Internet provider)
- Microsoft or networking qualifications eg MCSE, CCNA
- Ability to configure Cisco or Watchguard firewalls/routers
- Direct working experience with Hyper-V
The job package consists of:
Private HMO coverage
Competitive Pay
Call Center Directory advises to all job seekers to apply as walk-in applicant for Technical Support Officer job opening of MicroSourcing Philippines.
You can apply at the following MicroSourcing Philippines location(s):
MicroSourcing Philippines Eastwood City-Libis
Microsourcing Eastwood
15/F, unit 15L , Cyber One, Eastwood Cyberpark, Bagumbayan
Quezon City Philippines
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Your challenge will be:
-Provide quality technical support to identify breakdowns or problems encountered by customers using technical expertise, procedures and diagnostic methodologies
You are e
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