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Technical Helpdesk Analyst
Technical Helpdesk Analyst
Technical Helpdesk Analyst
Date Posted:
2011-06-06
Call Center Company: Affiliated Computer Services (ACS)
Description:
Affiliated Computer Services (ACS) is looking for individuals who are qualified for the position of Technical Helpdesk Analyst.
Successfuly applicants for Technical Helpdesk Analyst will have a great career in Affiliated Computer Services (ACS).
Responsibilities:
A highly skilled, seasoned professional, the Technical Helpdesk Analyst applies a broad, working knowledge of information technology products and services to more complex assignments and assists less experienced staff in the application of technical concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex efforts) and perform a full range of technical helpdesk support. May provide occasional functional and technical guidance to less experienced staff. The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues. The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
At least 2 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Mall of Asia Complex,Pasay City.
Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
42 Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Technical Helpdesk Analyst job opening of Affiliated Computer Services (ACS).
You can apply at the following Affiliated Computer Services (ACS) location(s):
ACS Philippines MOA
ACS Philippines MOA
7th Flr., One E-COM Center Bldg.
cor. Harbor Drive and Sunset Ave.,
Mall of Asia Complex Pasay City
Philippines
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