|
Call Center Directory
> Jobs/Careers
>
Technical & Help Desk Support Representative
Technical & Help Desk Support Representative
Technical & Help Desk Support Representative
Date Posted:
2010-06-03
Call Center Company: I-Tech Solutions
Description:
I-Tech Solutions is looking for individuals who are qualified for the position of Technical & Help Desk Support Representative.
Successfuly applicants for Technical & Help Desk Support Representative will have a great career in I-Tech Solutions.
Responsibilities:
Responsible for providing excellent technical support service by phone and via email.
Logs all contact activity, dispatching to tower when appropriate.
Serves as a focal point in resolving in-scope tickets.Performs remote diagnosis when appropriate through the use of Microsoft NetMeeting, Remote Administrator, Net Support or any remote connection software.
Resolves incidents using available Service Desk Knowledge Base, if present.
Provides ticket status update when customer inquires.
Requirements:
Graduate of BS in IT/Computer Science/Engineering or related course
Experience as technical support in a call center environment, particularly in troubleshooting, is an advantage
Has a functional background on and understanding of
MS Office Productivity Suite, Lotus Notes Email, MS Windows and/or Apple Mac OS
Call ticketing software application tools and concepts
IT infrastructure (Network topologies, concepts, and others)
Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
Very good customer service and English communication and documentation skills
Fresh graduates of IT Related courses will be given priority
30 Full-Time positions available
Call Center Directory advises to all job seekers to apply as walk-in applicant for Technical & Help Desk Support Representative job opening of ITech Global Business Solutions.
Related Jobs:
Responsibilities:
Assist people with their concerns.From receiving, assessing, troubleshooting and resolving support requests for products such as gadgets and other consumer product/s.
Requiremen
Responsibilities:
This role is responsible for supporting the operations of the company’s IT service desk. The service desk coordinates the provision of IT support services for the company’s offic
Qualification:
1 year experience in delivering and organizing training, teaching and development in the following technologies:
Microsoft operating systesm and hardware, networking, customer service
Begin your career with a company that is making waves in new technology!
Join CSS Corp Philippines!
Now Hiring for:
Customer Service Representatives (Day Shift)
bonus for candidates with rel
Responsibilities:
Customer Service Representative
Customer Service Representative (CSR) is the link between a business and its customers. In general, a CSR is the employee responsible for mainta
Comments: (0)
|
