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Technical Customer Service Representative
Technical Customer Service Representative (2006-02-06)
Call Center Company:
Durham Contact Centre
Description:
Durham Contact Centre is looking for individuals who are qualified for the position of Technical Customer Service Representative.
Successfuly applicants for Technical Customer Service Representative will have a great career in Durham Contact Centre.
Requirements:
- Must be computer literate: strong keyboard and mouse skills within a Microsoft Windows environment
- Strong knowledge of Microsoft and/or Mac desktop operating systems
- Basic knowledge of TCP/IP, HTTP, POP3 and SMTP troubleshooting
- Experience with email applications and Internet browser configurations
- Knowledge of Internet access technologies (Dial-up, DSL, Cable)
- Advanced written and verbal English communication skills
- Ability to work independently in a fast-paced, team oriented environment
- Effective interpersonal and organizational skills
- Ability to learn technical concepts and processes quickly
- Previous sales experience is an asset
- Previous contact centre customer service experience is an asset
- Physically able to sit for extended periods of time
DCC is currently looking for full and part time service representatives to start training sessions at DCC Oshawa location. These positions include evening and weekend shifts only.
If you meet these qualifications and are looking for an exciting career in technical support/sales, the DCC invites you to forward your resume, including a cover letter to careers@durhamcontact.com or by fax (905) 720-1047.
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