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Team Leaders
Team Leaders (2006-06-26)
Call Center Company:
Acron Media
Description:
Acron Media is looking for individuals who are qualified for the position of Team Leaders.
Successfuly applicants for Team Leaders will have a great career in Acron Media.
ACRONMEDIA BPO
Team Leaders (TL)
As a Team Leader, you will manage and develop a team of 10-25 CCS and aid them in delivering exceptional customer service by ensuring that they achieve optimum output, quality and productivity standards.
You will Provide hands-on assistance to your team in case of problems, both, through direct intervention and mentoring
Be a single point of contact with the team and the senior management through effective communication on key deliverables and soft issues.
Ensure quality reporting and work with Operations Manager to build a highly effective measurement and reward systems based on empirical data
Assist in scheduling and time management.
Periodically interact with the middle and senior management of our client companies
Embody the spirit of excellence through team building, able leadership and sound man-management skills.
Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through feedback and counseling
Develop strong inter-personal relationships with the team to cohesively bond them together with the Company and integrate them with the vision and core values.
Provide support to the team by acting as the first line of escalation of customer related queries to accomplish the goal of providing exceptional customer experience.
Email your resume to hr@acronmedia.com
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