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Team Leader-Telco
Team Leader-Telco
Team Leader-Telco
Date Posted:
2011-08-17
Call Center Company: Aditya Birla Minacs
Description:
Aditya Birla Minacs is looking for individuals who are qualified for the position of Team Leader-Telco.
Successfuly applicants for Team Leader-Telco will have a great career in Aditya Birla Minacs.
Responsibilities:
This position provides day to day direction and guidance to a team of call centre representatives. The Team Leader plans and evaluates work flow and coordinates work activities to achieve volumes expected to meet operational requirements. Based on established standards, this position will monitor staff performance and the daily application of organizational policies and procedures, provide feedback, coaching and ongoing development to meet client and corporate quality expectations. The position serves as a first line supervisor 8 to 15 agents; may provide input into hiring decisions and performance appraisals but not necessarily make hiring decisions or conduct performance appraisals.
Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Professional License (Passed Board/Bar/Professional License Exam), any field.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
3 Full-Time positions available.
Minimum 2 years in college; preference is College Graduate
Good knowledge of windows-based applications and web technology
Outstanding written and verbal communication skills and Good understanding off call centre operations,metrics, and general procedure.
With 1 year prior work experience in a TELECOMMUNICATIONS ACOUNT as a TEAM LEADER.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Team Leader-Telco job opening of Aditya Birla Minacs.
You can apply at the following Aditya Birla Minacs location(s):
Aditya Birla Minacs Libis
Aditya Birla Minacs Libis
10th Floor, 1800 Eastwood Avenue
Eastwood City Cyberpark
1880 E. Rodriguez, Jr. Avenue
Bagumbayan Libis,Quezon City
Philippines 1110
Phone: +63 2 706 1756
+63 2 706 1757
Fax: +63 2 706 1743
Related Jobs:
Responsible for supervising a team of agents in a telco customer service account.
Requirements:
Candidate must possess a Bachelor's/College Degree.
Required language(s): English
At least 2 yea
Qualification:
1-year experience as a team leader
Willing to work odd hours
Excellent in spoken and Written English
College graduate
Must be a leader
The Team Leader is responsible in overseeing the project, ensuring the quality and timeframe of the project is followed. He/she will be reporting directly to the head of RND.
Graduates of Computer
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