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Team Leader (TL)
Team Leader (TL)
Team Leader (TL)
Date Posted:
2005-08-24
Call Center Company: iTouchPoint Technologies
Description:
iTouchPoint Technologies is looking for individuals who are qualified for the position of Team Leader (TL).
Successfuly applicants for Team Leader (TL) will have a great career in iTouchPoint Technologies.
Requirements:
College graduate, Bachelor's Degree or the recognized equivalent in work experience and self-study.
At least 1 year experience in a Call Center environment.
Computer literate with excellent oral and written communication skills.
Good interpersonal skills.
Proven analytical and problem solving ability.
Willing to work under flexible timings.
Responsibilities:
Responsible for supervising a team composed of fifteen (15) to twenty (20) Customer Care Associates to ensure that the team is able to meet the program goal through monitoring, one on one coaching and mentoring.
Efficiently handle escalated calls to ensure immediate resolution and customer satisfaction.
Responsible for overseeing and developing Customer Care Associates.
Monitor and motivate the team to enhance the team performance in the areas of productivity, quality (communication skills and technical expertise), customer satisfaction, employee satisfaction, and employee development.
Lead, schedule and coordinate meetings, team projects and activities.
Address daily issues affecting the team.
Conduct employee performance reviews and evaluations, and develops Customer Care Associate career path.
Help develop and maintain Call Center operating structures.
Prepare, analyze and manage team through statistical analysis of reports.
Manage and coordinate the implementation of new products and technologies.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Team Leader (TL) job opening of iTouchpoint Softech.
Related Jobs:
Qualification:
1-year experience as a team leader
Willing to work odd hours
Excellent in spoken and Written English
College graduate
Must be a leader
The Team Leader is responsible in overseeing the project, ensuring the quality and timeframe of the project is followed. He/she will be reporting directly to the head of RND.
Graduates of Computer
Requirements:
Must have at least 1 year of working experience as a SUPERVISOR/TEAM LEADER in a call center.
Must be an enthusiastic and motivating leader.
Must have proven ability to train, dir
* The Account Team Leader is responsible for managing the activities performed by the Sales Executive and Order Entry Specialist to ensure sales and organizational goals and objectives are achieve
Requirements:
Business graduate with at least three years supervisory experience
Proficient in oral and written English
A strong leader with good interpersonal skills
Highly analytical when so
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