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Team Leader QC
Team Leader QC
Team Leader QC
Date Posted:
2011-01-03
Call Center Company: Convergys Philippines
Description:
Convergys Philippines is looking for individuals who are qualified for the position of Team Leader QC.
Successfuly applicants for Team Leader QC will have a great career in Convergys Philippines.
Responsibilities:
Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.
Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal.
Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.
Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, WFM, Quality, etc.).
Through coaching, ensures Agent metrics are achieved, i.e., PTV, Schedule Adherence, Attendance.
Able to take end-to-end ownership of employee issues that require liaison with others.
Use and promote Company recognition programs and understands the direct correlation between recognition and retention.
Meet or exceed all deadlines for reporting.
Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution.
Demonstrate teamwork by supporting and assisting other Team Leaders as necessary.
Demonstrate the Convergys culture through both behavior and attitude.
Effectively use business standard oral and written communication skills on a daily basis.
Using developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc.
Demonstrate flexibility by working varying shifts and responding to unanticipated events.
Oversee transportation issues where present.
Maintain phone skills while applying knowledge to day-to-day project experiences.
Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Requirements:
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 4 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Nuvali,Sta. Rosa,Laguna.
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
“Modeling the Way” by setting positive examples of behavior and attitude for program level activities.
Proven time management skills
Excellent customer service and support skills
Able to work well under pressure
Exhibit professional demeanor
Strong written and oral communication skills, including presentation skills
Able to work a flexible schedule
Experience with providing and receiving coaching and feedback
Able to multi-task
Good planning, organizing and problem-solving skills
Able to encourage, motivate and provide recognition
Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word and Excel
Call Center Directory advises to all job seekers to apply as walk-in applicant for Team Leader QC job opening of Convergys Philippines.
You can apply at the following Convergys Philippines location(s):
Convergys Commonwealth
Convergys Commonwealth
#46 Don Mariano Marcos Avenue
Commonwealth Avenue
Batasan Hills
Diliman, Quezon City
1101
Philippines
Related Jobs:
Qualification:
1-year experience as a team leader
Willing to work odd hours
Excellent in spoken and Written English
College graduate
Must be a leader
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Graduates of Computer
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Requirements:
Candidate must possess a Bachelor's/College Degree.
Required language(s): English
At least 2 yea
Requirements:
Must have at least 1 year of working experience as a SUPERVISOR/TEAM LEADER in a call center.
Must be an enthusiastic and motivating leader.
Must have proven ability to train, dir
* The Account Team Leader is responsible for managing the activities performed by the Sales Executive and Order Entry Specialist to ensure sales and organizational goals and objectives are achieve
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