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Team Leader
Team Leader
Team Leader
Date Posted:
2011-03-21
Call Center Company: Cybernet SlashSupport Philippines
Description:
Cybernet SlashSupport Philippines is looking for individuals who are qualified for the position of Team Leader.
Successfuly applicants for Team Leader will have a great career in Cybernet SlashSupport Philippines.
Responsibilities:
Required to render all team deliverables within the agreed SLA parameters.
To ensure adherence of all case management rules which will help in the right and a quicker resolution and hence maintain a manageable backlog.
Ensure smooth operations without any loss of productivity.
Analyze and evaluate cases based on process quality guidelines and give feedback to the agents.
To handle any escalation calls / cases if and when required.
Organize training sessions to keep the team up to date on latest process changes.
Management of Clarify queue for smooth operations.
To generate daily performance tracking team wise.
Organize meetings to share best and efficient practices amongst teams.
Pre and Post Shift Huddles to share the latest process updates and feedback on case management.
Requirements:
- Excellent speak/read/write ability in English
- Can multitask
- Has excellent communication skills
- College level at least 2 yr.
- Positive work attitude
Create and improve process guidelines and framework.
Drive adherence and compliance to organizational / quality standards
Formulate action plans for consistent service delivery quality
Create preventive / corrective action plans on Customer or Client comments / feedback
Set and review KRA’s for the team, align their goals to the overall objectives of the organization / client
Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders
Capacity / Resource planning and management
Liaison with cross functions across the organization addressing the needs of the team members
To own corporate initiatives aimed at operational improvement (SIP/ Best practices/ Audit documentation etc)
Business Continuity planning and Risk management
Call Center Directory advises to all job seekers to apply as walk-in applicant for Team Leader job opening of Cybernet SlashSupport Philippines.
You can apply at the following Cybernet SlashSupport Philippines location(s):
Cybernet McKinley
Cybernet SlashSupport Philippines McKinley
CSS Career Center
Ground Floor, 8/10 Building,
Upper McKinley Hills, Fort Bonifacio, Taguig City
Related Jobs:
Qualification:
1-year experience as a team leader
Willing to work odd hours
Excellent in spoken and Written English
College graduate
Must be a leader
The Team Leader is responsible in overseeing the project, ensuring the quality and timeframe of the project is followed. He/she will be reporting directly to the head of RND.
Graduates of Computer
Responsible for supervising a team of agents in a telco customer service account.
Requirements:
Candidate must possess a Bachelor's/College Degree.
Required language(s): English
At least 2 yea
Requirements:
Must have at least 1 year of working experience as a SUPERVISOR/TEAM LEADER in a call center.
Must be an enthusiastic and motivating leader.
Must have proven ability to train, dir
* The Account Team Leader is responsible for managing the activities performed by the Sales Executive and Order Entry Specialist to ensure sales and organizational goals and objectives are achieve
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