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Team Leader
Team Leader
Team Leader
Date Posted:
2010-08-24
Call Center Company: StarTek Philippines
Description:
StarTek Philippines is looking for individuals who are qualified for the position of Team Leader.
Successfuly applicants for Team Leader will have a great career in StarTek Philippines.
Responsibilities:
Evaluates, provides feedback, mentors and motivates employees to provide excellent customer service, while improving call quality and performance metrics.
Analyzes call statistics to ensure performance and quality standards are met.
Resolves worker issues or submits unsettled issues to the HR Department for appropriate action.
Requirements:
At least 1 year of related working experience is required for this position.
Must have at least two (2) years experience in a Call Center industry
Able to plan own work and work of others.
Able to write routine reports and correspondence.
Strong command in English both oral and written.
Strong proficiency in Internet, Email and MS Office application.
Able to prioritize in a fast paced environment, adjust to changing priorities and work well under pressure.
Able to exercise initiative and judgment as well as make decisions within the scope of assigned authority.
Must be detailed-oriented and able to gather information quickly.
Willing to work on graveyard shifts, shifting schedule, weekends and holidays, and willing to work overtime.
Candidate must possess at least a Bachelor's/College Degree, any field.
Applicants must be willing to work in Makati City.
Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Team Leader job opening of StarTek Philippines.
Related Jobs:
Qualification:
1-year experience as a team leader
Willing to work odd hours
Excellent in spoken and Written English
College graduate
Must be a leader
The Team Leader is responsible in overseeing the project, ensuring the quality and timeframe of the project is followed. He/she will be reporting directly to the head of RND.
Graduates of Computer
Requirements:
Must have at least 1 year of working experience as a SUPERVISOR/TEAM LEADER in a call center.
Must be an enthusiastic and motivating leader.
Must have proven ability to train, dir
* The Account Team Leader is responsible for managing the activities performed by the Sales Executive and Order Entry Specialist to ensure sales and organizational goals and objectives are achieve
Requirements:
Business graduate with at least three years supervisory experience
Proficient in oral and written English
A strong leader with good interpersonal skills
Highly analytical when so
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