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Team Leader
Team Leader
Team Leader
Date Posted:
2009-09-08
Call Center Company: APAC Customer Services
Description:
APAC Customer Services is looking for individuals who are qualified for the position of Team Leader.
Successfuly applicants for Team Leader will have a great career in APAC Customer Services.
Provide developmental feedback and on-going training to CSR based on call monitoring and tracking productivity scores.
Directly supervises CSR's.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Maintain team motivation through continuous feedback, positive reinforcement, and incentive contests.
Manage performance on specified programs to defined company and client standards.
Resolve customer concerns.
Monitor and enforce CSR schedule adherence and timely and accurate account of payroll hours.
Update Daily Rosters with schedule exceptions throughout the day. (This information is returned to the Data Analysts to ensure payroll and schedule adherence is recorded properly).
Identify areas of opportunity within the teams(s) to develop and implement comprehensive action plans.
Provide Operations Manager with documentation that supports the progression of a CSR on action plans.
Analyze performance through report generation, logging, and accurate tracking of call statistics.
Provide feedback to Operations Manager, Account Executives, and Trainers on areas to improve productivity and procedures.
Disseminate program updates in a timely manner.
REQUIREMENTS:
- At least a Bachelor's/College Degree in any field.
- At least 5 years of working experience in a call center environment. Minimum 2 years in a supervisory role.
- Applicants should be Filipino citizens or hold relevant residence status.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Team Leader job opening of APAC Customer Services.
Related Jobs:
Qualification:
1-year experience as a team leader
Willing to work odd hours
Excellent in spoken and Written English
College graduate
Must be a leader
The Team Leader is responsible in overseeing the project, ensuring the quality and timeframe of the project is followed. He/she will be reporting directly to the head of RND.
Graduates of Computer
Requirements:
Must have at least 1 year of working experience as a SUPERVISOR/TEAM LEADER in a call center.
Must be an enthusiastic and motivating leader.
Must have proven ability to train, dir
* The Account Team Leader is responsible for managing the activities performed by the Sales Executive and Order Entry Specialist to ensure sales and organizational goals and objectives are achieve
Requirements:
Business graduate with at least three years supervisory experience
Proficient in oral and written English
A strong leader with good interpersonal skills
Highly analytical when so
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