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Team Leader (2005-08-24)

Call Center Company: GlobalReach eBusiness Networks Inc.,

Description:
GlobalReach eBusiness Networks Inc., is looking for individuals who are qualified for the position of Team Leader. Successfuly applicants for Team Leader will have a great career in GlobalReach eBusiness Networks Inc.,.

Candidate will be responsible in leading the team in achieving continuous improvement in performance by developing individual Customer Service Representatives through analysis, coaching and mentoring.

Essential Skills
Customer Driven, Commitment To Results, Solutions Oriented, Self and Shared Learning, Developing Others, Teamwork, Leadership, Flexibility, Communication, Planning and Organizing.
Desired Skills and Knowledge
Computer Literate (familiarity with commonly used softwares), Technical Expertise on acquired technology (PABX, IVR, CRM, CLI/CTI) & call flow process design, Basic understanding of quality tools & techniques and Bachelor degree holder of any four-year course.