|
Call Center Directory
> Jobs/Careers
>
Team Leader - Clark, Pampanga
Team Leader - Clark, Pampanga (2009-08-15)
Call Center Company:
NCO Group
Description:
NCO Group is looking for individuals who are qualified for the position of Team Leader - Clark, Pampanga.
Successfuly applicants for Team Leader - Clark, Pampanga will have a great career in NCO Group.
RESPONSIBILITIES:
* Provide and document performance feedback through side-by-side coaching.
* Appropriately addresses human resources issues by escalating to their supervisor.
* Support and communicate business goals, production and quality/compliance standards, processes and procedures and policies.
* Assists in attaining the Programs objectives by assisting with "Floor Management Duty."
* Keep management apprised of Agent morale and satisfaction levels and escalates issues affecting Agent morale and satisfaction to management.
* Provide leadership based on integrity, accountability and mutual respect.
* Other duties and responsibilities as assigned.
REQUIREMENTS:
* College graduate preferred, but not required. Preferred courses of study include, Computer Science, Engineering, Business Management, Finance or any related coursework.
* Management and/or Call Center experience preferred.
* Assertive self starter who can work independently, yet also functions well in a Team environment.
* Demonstrates peer leadership and maturity.
* Ability to lead and manage a diverse workforce in a fast paced, rapidly changing work place.
* Excellent attendance and performance in current role.
* Computer skills to include literacy level knowledge of Word, Excel and PowerPoint are required. MS Access skills a plus.
* Amenable to flexible hours to support hours of operation, including working on holidays, weekends and over night hours. Additionally, work weeks longer than 40 hours are common.
* Applicants should be Filipino citizens or hold relevant residence status.
Comments: (0)
|
