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Team Lead for Web Support Training Team (2007-11-12)

Call Center Company: Sykes Asia, Inc.

Description:
Sykes Asia, Inc. is looking for individuals who are qualified for the position of Team Lead for Web Support Training Team. Successfuly applicants for Team Lead for Web Support Training Team will have a great career in Sykes Asia, Inc..

Team Lead for Web Support Training Team
(Pasig - NCR)

RESPONSIBILITIES:
• Escalate issues and or provide sound recommendation to clients; should be able to provide and develop solution to problems
• Adhere to client’s processes and procedure and company policies
• Take proactive responsibilities in dealing with clients
• Responds timely and accurately to the escalations of the other members of the training team
• Conduct team meetings
• In-charge of team’s daily schedule and makes sure adherence is met
• Monitors team performance
• Feedback team performance, does PEP and/or coaching on weekly basis
• Monitors technical skills of the team and recommends additional training when needed
• Designate tasks to available team members in shared projects
• Serves as back-up and or escalation point when a team member is on leave or fails to deliver a task on time
• Plans, assigns and directs work to the team/employees in cooperation with the manager
• Continuously improve team’s processes and assist is preparing team’s processes, documentations and reports required from the team
• Develop, maintain and update the Crewcheck website
• Support testing activity via on-line administration tool
• Reinforce program goal and process to users and their managers
• Prepare and distribute reports and related trends
• Author and publish new test with content and pooling in English, Chinese and Russian versions
• Develop web based programs for the Global Training team
• Maintain and update the Sales University (SQL Server) database
• Participate in conference calls with Consultative Selling team for project discussion and updates
• Create breeze presentations for E-learning

REQUIREMENTS:
• Must have a College degree in or similar in an IT course
• Must have good IT and computing and programming skills
• Must also have strong technical writing skills
• Must have knowledge in the following Languages: ASP, VBScript, JavaScript, HTML, Visual Basic 6.0 (.NET is a plus but not required)
• Must have knowledge in the following Applications:MS Frontpage, Macromedia Dreamweaver, Flash 8.0, Adobe Photoshop 7.0, Visio, Adobe Acrobat, MS Office

Email Resume to HRD-EMERSONJS@sykes.com and indicate Job Code: EMR-WEB TL