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Team Lead for BPO
Team Lead for BPO
Team Lead for BPO
Date Posted:
2011-07-27
Call Center Company: Infinity Support Philippines
Description:
Infinity Support Philippines is looking for individuals who are qualified for the position of Team Lead for BPO.
Successfuly applicants for Team Lead for BPO will have a great career in Infinity Support Philippines.
But are not limited to:
Acts as Supervisor
Takes supervisor calls and manages Tier 1 agents
Coordinates and acts as first point-of-contact with all clients for smooth implementation of the services we provide them.
Analyzes and maintains all service level and contractual requirements.
Responsible for making all the reports needed by each client of the company.
Responsible for managing all technical support engineers.
Ensure department operates efficiently according to program and company measures and policies
Maintain understanding of program specific training.
Resolve escalated client/customer complaints.
Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department.
Providing prompt and objective coaching and counseling and motivation to supervisors, team leaders and technical support engineers.
Coordinate, plans, and assigns work for staff in accordance with the organization’s policies and applicable client requirements.
Analyze/Monitor performance of support staff and implement department improvements.
Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
Applicants must be willing to work in Pasig City.
At least 2+ years experience working in the call center industry as a manager or supervisor
Experience dealing with United States based clients
Leadership and Management skills
Fluent in English
Project Management skills
Ability to make important decisions with good judgment
Ability to acquire Technical knowledge of Client services
Work in a 24/7 shifted schedule
Full-Time positions available.
Technical knowledge in the following is a plus:
Linux
Windows Server
HTML
Web hosting and ISP knowledge is a HUGE plus and preferred
Call Center Directory advises to all job seekers to apply as walk-in applicant for Team Lead for BPO job opening of Infinity Support Philippines.
Related Jobs:
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Urgently Needed:
* 40 Lead Generatos:
15K in Compensation Package
* 25 Outbound Agents:
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Also Needed:
- Sales Trainer
Requirements:
Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
With at least 5 years of Software Quality Assurance & Testing exp
This position will be responsible for generating business leads for our clients, several of whom are staffing firms in the US. This position calls for extensive research skills and strong outbound sal
Responsibilities:
Key Responsibilities of the CRT Team Lead/Supervisor:
100% focused on outbound calls.
Supervise and manage a team of CRT representatives to drive and achieve 100% of their KPI'
At least two (2) years Team Lead / Asst. Supervisor role (or similar functions)
Advanced problem- solving skills
Ability to carry out team direction and set targets
Flexibility and adaptability
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