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T1/T2 Technical Support Representative
T1/T2 Technical Support Representative
T1/T2 Technical Support Representative
Date Posted:
2010-07-19
Call Center Company: BPO Teleservices
Description:
BPO Teleservices is looking for individuals who are qualified for the position of T1/T2 Technical Support Representative.
Successfuly applicants for T1/T2 Technical Support Representative will have a great career in BPO Teleservices.
Responsibilities:
Handling technical support inquiries for external (and internal) customers, mainly IT administrators on the phone and via email
Escalating cases and being a point of contact for customers
Work closely with Technical Support team as well as other internal Good Technology teams
Maintain or exceed SLA targets with end customers and internally regarding call\email handling.
Requirements:
Help desk support experience including Tier 1, and Tier 2 support levels.
Intermediate knowledge of TCP/IP, DHCP, network connectivity and management, the OSI model, LAN/WAN understanding and administration experience is preferred
Experience in all Microsoft operating systems at the administrator level.
Experience in MS System Administration, as well as different types of security software and hardware (firewalls, routers)
Intermediate level knowledge of MS Exchange, Outlook, active Directory, Lotus Notes, and Lotus Domino
Knowledge of wireless carrier networks, as well as smart phones and pocket pc devices, Windows Mobile 6, Symbian, Palm, Blackberry
Should have experience in diagnosing and troubleshooting server-related problems, such as performance problems, permissions issues and lockups.
Ability to maintain excellent customer service relations and deal effectively with client's enterprise IS & IT professionals and end-user customer base.
Available to work variety of shifts in a fast-paced 24x7 environment.
A high level of judgment, advanced problem solving techniques, and technical writing skills in English
Excellent communicator.
Proactive in resolving customer issues and ability to think outside the box
Ability to set up servers, install software, client software on a variety of handsets.
Call Center Directory advises to all job seekers to apply as walk-in applicant for T1/T2 Technical Support Representative job opening of BPO Teleservices.
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