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Switchboard Analyst (2009-07-29)

Call Center Company: Logica Philippines

Description:
Logica Philippines is looking for individuals who are qualified for the position of Switchboard Analyst. Successfuly applicants for Switchboard Analyst will have a great career in Logica Philippines.

Be readily available to answer the phone to Logica Switchboard and Message Desk queues in a professional and efficient manner.
• Provide a positive image of the company through the role as the first point of contact for Logica
• Provide assistance where required to identify the relevant business area or person the caller needs to be put through to.
• To be able to collate all the required information from the caller and transpose into an email to be sent as a Telemessage when required
• Adhere to ISO9000 and ISO27001 procedures
• Ensure that individual training record is kept up to date up to date

Requirements:

* Candidate must possess at least a Bachelor's/College Degree , any field.
* Required skill(s): Excellent English/communication skills; good customer service skills; Previous experience in a contact center is a plus; willing to work UK hours
* Required language(s): English
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.