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Support Analyst-Database
Support Analyst-Database
Support Analyst-Database
Date Posted:
2011-03-03
Call Center Company: B&M Global Services Manila
Description:
B&M Global Services Manila is looking for individuals who are qualified for the position of Support Analyst-Database.
Successfuly applicants for Support Analyst-Database will have a great career in B&M Global Services Manila.
Responsibilities:
The Support Analyst – Database is responsible for the operation and support of the Firm IT Infrastructure during the shift through conduct of scheduled and ad hoc IT operations tasks, resolution of incidents escalated from Level 1 (Global Help Desk Team and Event Detection Team), and ownership of tasks and incidents involving Production Databases. He/She may also be tapped to participate in IT Projects of the Global Technology Teams. This position works in a shifting mode as the GSS Team operates onsite in Global Services Manila (GSM) 24 hours x 365 days a year. Aside from this, he/she is expected to be on-call in case of IT infrastructure critical incidents and emergencies requiring his/her services.
Requirements:
Database Operations and Support
Good skills in SQL Database administration, Enterprise Manager and Query Analyzer, Crystal Reports
Knowledge in SAP an advantage
General IT Operations and Support
General skills on all IT related fields – database, server, network and workstation.
Basic knowledge in System/Server Administration, Exchange Administration, Backup Management (CASO, Backupexec) HP server Firmware and Drivers Deployment, EMC Storage Administration, Avamar appliance, Server Virtualization, Hard disk RAID, Server Clustering, RILO Administration, and Trend Micro Control Manager,
Basic understanding of Citrix Server Support/Administration, Altiris, GFI, LAN and WAN technology (Remote Access/Firewall – Cisco, Juniper), and Desktop
Basic knowledge of the following infrastructure monitoring systems: Argent, HP SIM, Hyena, SizeExplorer, Solarwinds, etc.
Good analytical skills in identifying and resolving problems, assessing risks and evaluating technical solution alternatives
Sound decision making skills in making logical and proper judgment as to when to escalate the incident to 3rd level support
Discipline and sense of urgency, responsibility and accountability
Good communication skills
Call Center Directory advises to all job seekers to apply as walk-in applicant for Support Analyst-Database job opening of B&M Global Services Manila.
Related Jobs:
Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
At least five (5) years of working experience in systems development is require
Responsibilities:
IT Helpdesk Analyst
The Helpdesk Analyst will provide frontline IT support for employees that are experiencing issues with company hardware or systems.
Requirements:
Responsibilities:
Database Management
Developing Access Databases to support the existing processes across F&A and Operations
Maintenance of these Databases
Reports Generation
Developing Use
Join Clientlogic Call Center Philippines and be part of one of the best contact centers in the industry. Clientlogic Call Center Philippines is in need of the ff:
Technical Support Representatives
Exciting career for KGB Philippines. 10 years of KGB. Join us in celebrating a decade of excellent customer service!
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