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Supervisor
Supervisor (2008-09-08)
Call Center Company:
AMPM Connect Call Center,
Description:
AMPM Connect Call Center, is looking for individuals who are qualified for the position of Supervisor.
Successfuly applicants for Supervisor will have a great career in AMPM Connect Call Center,.
Responsibilities:
# Ensure staff members are adequately trained and are competent to perform all required job tasks.
# Able to perform same duties as subordinates.
# Effectively determine work procedures, schedules, and expedites workflow.
# Recommend or initiate personnel actions
# Maintain payroll records and time reports.
# Ensure personnel files are up to date and staffs are informed of policy and procedure changes.
# Resolve work related issues, or assists employees in solving work related issues.
# Develop accountability measures and communicates expectations to staff.
# Assist with the development; implementation and monitoring of departmental procedures to facilitate call tracking and reporting of outcomes.
# Assists in identification of new technologies that will improve call centre operations and efficiencies.
# Plan and conduct staff meetings to ensure compliance with established policies, implement new policies, and keep staff abreast of current changes and standards.
# Communicate, coordinate, and interact with the staff in a manner that promotes and maintains a high level of departmental morale, communication, operational efficiency and a consumer-oriented environment.
# Demonstrate a commitment to professional growth and competence.
# Generate, analyze, and/or interpret specific reports relating to departmental performance, staff performance, and financial performance and execute appropriate action plan.
Knowledge, Skills and Abilities
* They may need to address employee problems directly, taking disciplinary action when necessary. They’re often involved in the hiring process of new employees and may sit on a panel with managers and other supervisors to make choices about who gets hired. They implement employee safety recommendations, and naturally they give orders as requested by heads or managers of companies.
* He or she fields employee complaints and tries to take legitimate issues to management, but this doesn’t mean the supervisor has any control over outcome of complaints or noted issues. It can be a hard position to have in some cases, though many enjoy the tasks of training new workers, scheduling work, and helping to groom or develop other employees for promotion. Pay is usually higher than for that of the average employee, which can provide additional incentive to take a supervisory job. The position may be viewed as the first step toward upper level management jobs.
* Presentation - Speaks effectively to any size group of listeners. Persuades listeners to take action. Prepares effective presentations to groups.
* Designs and uses appropriate visual aids.
* Delivers effective presentations to groups in a confident manner.
Interested applicants may send their resume to recruitment@ampmconnect.com
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