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Service Level Specialist
Service Level Specialist
Service Level Specialist
Date Posted:
2011-04-19
Call Center Company: Paragon International Customer Care
Description:
Paragon International Customer Care is looking for individuals who are qualified for the position of Service Level Specialist.
Successfuly applicants for Service Level Specialist will have a great career in Paragon International Customer Care.
Responsibilities:
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Identifies resources needed and assigns individual responsibilities.
Manages day-to-day operational aspects of a project and scope.
Reviews deliverables prepared by team before passing to client.
Ensure timely and qualitative achievement of the project objectives.
Ensures project documents are complete, current and stored appropriately.
Minimizes exposure and risk on project.
Communicates effectively with clients to identify needs and evaluate alternative business solutions.
Builds a knowledge base of each clients’ business, organization and objectives.
Complies with and helps to enforce standard policies and procedures to all projects.
Requirements:
Graduate of Multimedia Arts, Computer Science, Information Technology, Electronics and Communications Engineering, or any other related courses.
More than 2 years supervisory or managerial experience with project management interfacing with IT industry.
Knowledgeable on HTML, PHP, Web Design, usability, SEO, CMS content.
Proven ability to handle projects simultaneously.
With excellent communication and written skills.
Strong organizational and creative skills.
Versatility and ability to thrive in a fast paced-team environment.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Service Level Specialist job opening of Paragon International Customer Care.
You can apply at the following Paragon International Customer Care location(s):
Paragon International Customer Care Makati
Paragon International Customer Care
14th Floor Yuchengco Tower 1, RCBC Plaza
Sen. Gil Puyat Avenue corner Ayala Avenue
Makati City, Philippines
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Requirements:
Candidate must possess at least a Bachelor's/College Degree in any field.
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Graduate of any 4-year course
EXCELLENT communication skills in English, both oral and written
High level of customer service orientation
Proficient in various computer applications (MS Word, Ex
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