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Service Desk Analyst
Service Desk Analyst
Service Desk Analyst
Date Posted:
2010-05-31
Call Center Company: Cognizant Philippines
Description:
Cognizant Philippines is looking for individuals who are qualified for the position of Service Desk Analyst.
Successfuly applicants for Service Desk Analyst will have a great career in Cognizant Philippines.
1. Receiving end user calls
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure.
Requirements:
Skills
1. Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
2. Good communication skills and customer management experience
3. Work experience with clients outside India or in onsite roles.
4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
5. Willing to work in 24x7 environment
6. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
7. Troubleshooting skills on VPN connectivity, dial up , wireless routers
8. Knowledge on active directory, domain controllers etc
9. Exposure to password reset tools
10. Troubleshooting experience using remote control tools
11. Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.
Qualifications
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Taguig City.
Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
100 Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Service Desk Analyst job opening of Cognizant Philippines.
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