|
Call Center Directory
> Jobs/Careers
>
Senior Workforce Manager
Senior Workforce Manager
Senior Workforce Manager
Date Posted:
2011-03-01
Call Center Company: TRG Philippines-The Resource Group
Description:
TRG Philippines-The Resource Group is looking for individuals who are qualified for the position of Senior Workforce Manager.
Successfuly applicants for Senior Workforce Manager will have a great career in TRG Philippines-The Resource Group.
RESPONSIBILITIES:
The purpose of this job is to manage the workforce team that is responsible for forecasting, scheduling/staffing, and real-time monitoring of various call center accounts.
Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.
Create reports to meet requirement of Operations/ Management / other departments.
Determine long-term headcount & staffing requirements
Participate in strategic business planning
Leads and supervises the team in meeting the overall HR performance by controlling and complying to company established standards and local laws
Determine long-term headcount & staffing requirements
Determine seat allocation for new projects or Ramp ups
Create SOP for escalations for all projects.
Create and maintain reporting procedures for all programs.
REQUIREMENTS:
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 5 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Ortigas Center,Pasig City.
Preferably Senior Managers / Managers specializing in WFM in Call Center environment
Knowledge of Workforce Management Software, CMS, IEX / Blue pumpkin, Crystal reports.
Preferrably with Six Sigma Black/Greenbelt Certification
Thorough knowledge of Ms Office
Good at communication & comprehension
Hihgly analytical
People management
Sound time management
Ability to multi-task, adapt to change, and achieve results with accuracy and precision
Proven Leadership skills
Call Center Directory advises to all job seekers to apply as walk-in applicant for Senior Workforce Manager job opening of TRG Philippines-The Resource Group.
You can apply at the following TRG Philippines-The Resource Group location(s):
TRG Ortigas
TRG Philippines-The Resource Group
5th floor Hanston Bldg.
Emerald Avenue, Ortigas Center
Pasig City Philippines
Related Jobs:
StarTek Business Process Outsourcing
I am a Brand Warrior!
Customer Service Representative
Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Ba
ClientLogic provides you a rare chance to work with ease, while reaching for your career goals. ClientLogic taps your inner talents and teaches you how to use it for your own advantage. Aspiring for
Expercs is an integrated outsourcing firm and one of the top 3000 corporations in the Philippines. Expercs constantly needs candidates for our clients, which include some of the largest ICT firms and
Stop waiting. Start moving and choose Drake Philippines because we put people to work.
Drake Personnel Philippines needs highly motivated individuals for these positions:
Travel Services Specialst
Skills and Experience:
• Working knowledge of MS Office Applications
• Knowledge of project related database management and spreadsheet software
• Working knowledge of the 5 fundamentals of Work
Comments: (0)
|
