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Senior WFM Analyst
Senior WFM Analyst
Senior WFM Analyst
Date Posted:
2010-07-13
Call Center Company: Citigroup BPS Philippines
Description:
Citigroup BPS Philippines is looking for individuals who are qualified for the position of Senior WFM Analyst.
Successfuly applicants for Senior WFM Analyst will have a great career in Citigroup BPS Philippines.
Responsibilities:
Provide appropriate new hire schedules which will maximize schedule efficiency & acoverage while meeting service level requirements
Identify periodic schedule changes necessary to maintain performance expectations
Analyze current schedules & seek opportunities within scheduling to create new processes which will improve efficiency, coverage & employee satisfaction
Develop short term volume forecasts & determine FTE requirements
Provide accurate volume operational forecast based on monthly, weekly, daily & half hourly intervals
Actively participate in daily meetings with country counterpart to review matrices from current to six weeks forward to ensure appropriate events are scheduled & each interval has correct staffing to meet service level & occupancy targets
Requirements:
Candidate must possess at least a Bachelor's/College Degree.
At least 1 year experience in workforce management particularly in forecasting & scheduling
Proficient in all Microsoft products to develop data capture
Has proven the ability to produce complex reports pulling data from a multitude sources
Candidate should have good decision making, problem solving & human relations skills
Applicant must be willing to work in Makati City
Applicants should be Filipino citizens or hold relevant residence status
Call Center Directory advises to all job seekers to apply as walk-in applicant for Senior WFM Analyst job opening of Citigroup BPS Philippines.
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