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Senior Operations Manager

Senior Operations Manager

Date Posted: 2011-09-16

Call Center Company: Concentrix Technologies

Description:
Concentrix Technologies is looking for individuals who are qualified for the position of Senior Operations Manager. Successfuly applicants for Senior Operations Manager will have a great career in Concentrix Technologies.

Responsibilities:
To oversee the efficient and effective contact center operations by ensuring that designated program and other call center campaigns meet the Service Level Agreement (SLA) with the client in order to achieve the Companys operational & revenue targets.
Manage the day-to-day operational activities of his assigned program in coordination with the client representative and/or other functional units of the organization as it relates to manpower resources, systems & procedures & quality improvement efforts.
Provide directions to the Operations Manager to ensure operational efficiency, responsiveness to customer requirements and achievement of program/division/organizational goals.
Ensure compliance to Standard Operating Procedures to optimize manpower and system capacity.
Initiate continual improvement in Contact Center Operations in order to exceed customer expectations.
Requirements:
Candidate must possess at least a Bachelor's/College Degree in any field.
Must have handled at least 300 FTEs.
Ten years (10) of progressively responsible experience in a technical support environment and other related fields, 3 years of which in a senior managerial capacity
1 Full-Time positions available.

Call Center Directory advises to all job seekers to apply as walk-in applicant for Senior Operations Manager job opening of Concentrix Technologies.


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