|
Call Center Directory
> Jobs/Careers
>
Sales Coach
Sales Coach
Sales Coach
Date Posted:
2011-01-03
Call Center Company: Dell Customer Contact Center
Description:
Dell Customer Contact Center is looking for individuals who are qualified for the position of Sales Coach.
Successfuly applicants for Sales Coach will have a great career in Dell Customer Contact Center.
Meritocracy. Empowerment. A passion for technology and unique solutions. That’s what success sounds like at Dell. Join us, and you’ll work in an innovative environment with other talented people who are implementing groundbreaking recovery and recycling programs, as well as using safe and environmentally-preferable materials.
What’s more, as a Dell employee, you’ll get the support, resources, and training you need to chart your own path to success. Explore our career opportunities, and discover how brilliant your career can be. We’re currently hiring…
Sales Coach
RESPONSIBILITIES:
Focuses in delivering positive customer experience according to Dell's standards
Develops team's sales and customer service capabilities
Monitors and evaluates metrics and identifies required actions necessary to achieve service level and quality targets, maximize first time call resolution, and minimize customer complaints, transfers, and escalation
Monitors calls to ensure positive customer experience
Takes actions necessary to empower agents to ensure ownership for customer experience and ensure immediate issue resolution
Handles customer escalation issues
Ensures proper training of agents for all new and existing products, tools, offerings and processes, leveraging available internal resources
Develops all agents through skills assessment, call monitoring, coaching, feedback, and role modeling, both for current position and future career
Call Center Directory advises to all job seekers to apply as walk-in applicant for Sales Coach job opening of Dell Philippines.
You can apply at the following Dell Philippines location(s):
Dell Call Center Libis
Dell Philippines
2nd Floor, 1800 Eastwood Ave. Bldg.
Eastwood City Cyberpark
188E. Rodgriguez Ave.
Bagumbayan, Quezon City
Philippines
Related Jobs:
Do you want to work in an international call center?
Without leaving your home?
Without giving up your day job?
With unlimited income?
Work at your own pace and time?
You just need:
Excellent
Responsibilities:
Will be assigned as the English Trainor and Communication Coach for the entire center
Will barge in and listen to agents' calls while evaluating communication skills
Will be con
Requirements:
Candidate must possess at least a Bachelor's/College Degree in Nursing, Physical Therapy/Physiotherapy or equivalent.
At least 2 year(s) of working experience in the related field is
Candidate must possess at least a Bachelor's/College Degree, any field
Experience in call centre, sales, telemarketing or customer service position
At least 6 months experience in coaching Must ha
Requirements:
Bachelor's degree holder.
Individuals whose English writing/ speech and grammar skills are excellent and who have training skills.
Preferred 1 year experience in coaching and / or ev
Comments: (0)
|
