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Risk and Collections Manager
Risk and Collections Manager
Risk and Collections Manager
Date Posted:
2010-11-22
Call Center Company: Global Payments Philippines
Description:
Global Payments Philippines is looking for individuals who are qualified for the position of Risk and Collections Manager.
Successfuly applicants for Risk and Collections Manager will have a great career in Global Payments Philippines.
Responsibilities:
The Risk and Collections Manager – Philippines oversees the fraud monitoring function for the Emerging Markets and the collections function in the Philippines, Singapore, and Brunei by
Leading a team of fraud analysts who monitor transactions in the Emerging Markets via Risknet
Leading the Investigations and Collections teams in the Philippines, Singapore, and Brunei
Duties:
Fraud Monitoring
Ensure optimal performance of fraud monitoring through Risknet by:
Supervising daily Risknet case review, making sure that all cases are worked by the RiskNet analysts in a timely manner and the Risknet fraud report is sent to the country managers daily
Gathering complete feedback from the country managers on the day after sending of the Risknet fraud reports to ensure that the analysts are educated and kept abreast of the fraud trends in the emerging markets that they are assigned to monitor.
With feedback from the country risk managers, revise Risknet rule parameter to ensure a high detection rate and an efficient workflow
Gathering the monthly Visa RADAR reports from all Emerging Markets and ensure those are reviewed and discussed with the Risknet analysts to ensure a focused and sharp team of Risknet analysts
Fraud Investigation
Review, on a daily basis, the RiskNet suspect transactions report, and the Card Scheme fraud reports, and take immediate action, including but not limited to putting accounts on reserve for transactions deemed high risk
Oversee the investigation by the country investigators of suspicious and confirmed fraudulent credit card activities, making sure that appropriate action is taken according to the perceived level of risk that each case poses to the business
Represent Global Payments in the assigned country fraud task forces
When necessary, participate in the risk review of high risk merchants or merchant segments in the countries assigned.
Ensure that fraud investigation processes are effective and adapted to the risk management needs of the emerging market assigned.
Collections
Ensure timely collection of outstanding items to minimize writeoffs
On a monthly basis, discuss with the country sales manager potential writeoffs for the month so that the outstanding items and corresponding accounts are dealt with accordingly with an eye to reducing further loss to the business
Monitor on a daily basis the Oracle aging reports for the Philippines, Singapore, and Brunei, and immediately action new outstanding items that pose risk of financial loss to the business
Oversee collection activity of the country investigators to minimize writeoffs and maximize recovery opportunities
Manage the collections agencies so that recovery efforts are maximized
Fraud MI
Prepare the Monthly Risk MI which includes performance in fraud and collections
Prepare the monthly Risknet Performance MI and provide a report regarding Risknet performance for the month
Other Risk-related Tasks
Liaise with the Manager, Chargeback – Emerging Markets on the investigation and chargeback training of merchants in the Philippines, Singapore, and Brunei
Implement the PCIDSS program
Monitor compliance to the Card Associations’ risk management programs
Requirements:
At least 5 years of proven experience and in depth knowledge of credit card fraud in the credit card acquiring business
Must be dependable and independent and able to demonstrate initiative
Must have very good knowledge of operating rules and regulations of card associations
Must have excellent organizational and interpersonal communication skills (written and oral).
Must be able to demonstrated ability to communicate with all levels of management and internal/external customers.
Must be able to make accurate, independent and fast decisions based on data provided.
Must be adept with MS Excel and related applications for the preparation of MI and reports
Must be able to follow and implement company policies and procedures
Call Center Directory advises to all job seekers to apply as walk-in applicant for Risk and Collections Manager job opening of Global Payments Philippines.
You can apply at the following Global Payments Philippines location(s):
Global Payments Robinsons
Global Payments Robinsons
11th Floor Robinsons Cybergate Plaza
Pioneer Corner EDSA
Mandaluyong City, 1550 Philippines
Phone: (63 2) 581 6363
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Requirements:
For URGENT HIRING:
18 years old and above
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Mas
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