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Reports Assistant - Makati

Reports Assistant - Makati

Date Posted: 2010-07-06

Call Center Company: Convergys Philippines

Description:
Convergys Philippines is looking for individuals who are qualified for the position of Reports Assistant - Makati. Successfuly applicants for Reports Assistant - Makati will have a great career in Convergys Philippines.

RESPONSIBILITIES:
Assist in coordinating the implementation of the reporting process (e.g. determine data collection tools, establish data collection and distribution process, etc.)
Develop new reports, graphs from existing reports and trending data and Prepare various reports, i.e., scorecards and data collection
Communicate with and take direction from Project Managers and Operations Unit Heads to understand client and operational report needs
Distribute reports to internal clients and set-up monthly reports that can be sent to the Client, if desired
Maintain existing reports which includes monthly and year-to-date summaries




REQUIREMENTS:
Bachelor’s degree in related field or 2 to 4 years related work experience
Understanding of the call center business and proficiency in computer systems including IEX, OCM, CMS
Must be proficient in Advanced MS Office skills (MS Excel and MS Access), Beginner SQL query knowledge and Database fundamentals
Able to plan, organize, schedule work flow and process a high volume of detailed work to meet project deadlines
Of high initiative, with the ability to recognize trends and/or inconsistencies
Can communicate professionally and effectively with all levels of management

Call Center Directory advises to all job seekers to apply as walk-in applicant for Reports Assistant - Makati job opening of Convergys Philippines.


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