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Reports Analyst
Reports Analyst
Reports Analyst
Date Posted:
2011-01-10
Call Center Company: Harte-Hanks Philippines
Description:
Harte-Hanks Philippines is looking for individuals who are qualified for the position of Reports Analyst.
Successfuly applicants for Reports Analyst will have a great career in Harte-Hanks Philippines.
Responsibilities:
Job Description
This position is responsible for the support of various tools and technologies used by Harte-Hanks Call Centers across all locations. This is a fast paced, hands-on position that requires the ability to handle multiple tasks simultaneously, maintain detailed system documentation, and manage appropriate processes. This position will be coordinating implementations and projects with account owners and configuring systems to help meet business objectives and agent efficiencies.
Job Responsibilities
Data analysis, preparation and formatting for import into proprietary outbound telemarketing application
Configuration and support of various call center applications that includes scripting, data exchanges etc.
Write business requirements for new report requests and system processes that require software development
Configure and create new report requests in applications that allow configuration based reporting
Consult with end-users to help define new reporting and system requirements
Implement streamlined solutions for stakeholders
Develop repeatable solutions and promote methodology best practices
Work independently and in conjunction with team members across the organization
Requirements:
Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
Required skill(s): Proficiency in Excel and Access, professional communication skills (verbal and written) knowledge of call center applications and processes, ability to transform requirements into organized insightful documentation, able to meet tight deadlines; strong ability to self-manage deliverables, experience in analyzing contact center metrics and system flows (inbound and out, MS Office).
At least 2 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
Full-Time position available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Reports Analyst job opening of Harte-Hanks Philippines.
You can apply at the following Harte-Hanks Philippines location(s):
Harte-Hanks Fort Bonifacio
Harte-Hanks Fort Bonifacio
4th floor Market Market
Fort Bonifacio, Global City Taguig
Philippines
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