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Reports Analyst
Reports Analyst
Reports Analyst
Date Posted:
2010-01-14
Call Center Company: Telus Philippines
Description:
Telus Philippines is looking for individuals who are qualified for the position of Reports Analyst.
Successfuly applicants for Reports Analyst will have a great career in Telus Philippines.
RESPONSIBILITIES:
Develop and implement reporting strategies
Maintain existing reports and processes
Consult with end-users to help define new reporting requirements
Implement streamlined solutions for reporting practices
Create scorecards, dashboards, and other custom reports
Develop repeatable solutions and promote methodology best practices
Work independently and in conjunction with team members across the organization
REQUIREMENTS:
Candidate must possess at least a Bachelor's/College Degree in any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees.Others or equivalent.
5 Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.
Ability to read, write and speak in English
Extremely well organized, detail and multitask oriented
Ability to transform data into organized insightful information
Professional communication: skills both verbally and for written business correspondence
Ability to plan, organize and follow through
Must be punctual, accurate and driven by deadlines
Knowledge of call center metrics and processes
Proficiency in building reports using Excel and Access
Knowledge of Workforce Management tools and systems
Able to meet tight deadlines; strong ability to self-manage on deliverable execution
Experience in analyzing contact center metrics (inbound and outbound)
Experienced MS Office user, specifically MS Excel
Experience with Six Sigma statistical measures and implementing solutions based off of findings
Experience with CMS and IEX are a plus
Experience with Crystal Xcelsius is a plus
Call Center Directory advises to all job seekers to apply as walk-in applicant for Reports Analyst job opening of Telus Philippines.
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