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Call Center Directory > Jobs/Careers > Real Time Analyst

Real Time Analyst





Real Time Analyst


Date Posted: 2011-08-28

Call Center Company: StaffRight Solutions

Description:
StaffRight Solutions is looking for individuals who are qualified for the position of Real Time Analyst. Successfuly applicants for Real Time Analyst will have a great career in StaffRight Solutions.

Responsibilities:
monitoring and tracking the agents’ schedule adherence
managing the queue, breaks and skill proficiencies
analyzing and tracking interval reports
making sound and urgent decisions based on real time trend
Requirements:
College graduates are required
Has very effective floor management skills
Has very strong commanding presence
Has very strong disposition
Is analytical and decisive
Has related working experience and exposure to RTA techniques in a BPO / Call Center setting
Has extensive knowledge on skill-based routing, queuing and call traffic management
Is Knowledgeable in using Aspect EWFM, Aspect RTA and Aspect Empower and Avaya
Excellent written and oral communication skills
Has intermediate MS Excel skills
Has experience in handling healthcare account (a plus)

Call Center Directory advises to all job seekers to apply as walk-in applicant for Real Time Analyst job opening of StaffRight Solutions. You can apply at the following StaffRight Solutions location(s):

Staff Right Makati
StaffRIGHT Solutions
Unit 309 Peninsula Court
8735 Makati Avenue cor. Paseo de Roxas,
Makati City 1226




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