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Quality Supervisor (Lean Six Sigma)
Quality Supervisor (Lean Six Sigma)
Quality Supervisor (Lean Six Sigma)
Date Posted:
2010-03-07
Call Center Company: Affiliated Computer Services (ACS)
Description:
Affiliated Computer Services (ACS) is looking for individuals who are qualified for the position of Quality Supervisor (Lean Six Sigma).
Successfuly applicants for Quality Supervisor (Lean Six Sigma) will have a great career in Affiliated Computer Services (ACS).
Responsibilities:
Role: Process Improvement & Cost optimization
Job Description:
Train staff in the tools and techniques of Six Sigma and Lean methodologies
Mentor identified staff in SBU’s in Quality curriculum within a Business Unit (BU); Help the Quality Manager and Leadership Team in identifying opportunities for improvements
Lead the overall cycle of continuous improvements & high profile Lean and/or Six Sigma GB/BB projects in a Finance & Accounting environment;
Lead the overall cycle of quick Fix or smaller projects for short term/interim results
Present project progress to top management and leadership team at the BU level at frequencies set by the Location Quality Manager
Participate &/or Handle client meetings
Engage, as needed, on processes under transition or stabilization to support process management (e.g. process streamlining, metrics definition and charting, visual, risk, and review management)
Requirements:
3 to 4+ years of work experience in a manufacturing or BPO industry
At least 2 years relevant hands-on experience in Lean Six Sigma or Process Improvements with proven results
Green Belt Six Sigma Certification or Black Belt certification from a recognized organization (ASQ; GE)
Completed at least 1 Green Belt project and/or 1 BB project preferred(DMAIC approach) signed off by the stakeholder or have handled several continuous improvement projects as directed by the client or business
Excellent English writing and oral communication and presentation skills.
Engineering & Accounting graduates preferred
Proficient in Minitab (Standard 14 or more), Excel software, and MS Office.
Able to motivate others & self
Highly analytical, fast learner and able to think out of the comfort zone
Willing to work on shifting schedules
Ability to handle multiple projects
Technical requirements:
All applicable statistical tools for Lean Six Sigma using Minitab, SPC XL, and /or Excel (Green belt or Black belt CERTIFIED)
Call Center Directory advises to all job seekers to apply as walk-in applicant for Quality Supervisor (Lean Six Sigma) job opening of Affiliated Computer Services (ACS).
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