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Quality Assurance Specialist





Quality Assurance Specialist


Date Posted: 2011-09-06

Call Center Company: Infinity Support Philippines

Description:
Infinity Support Philippines is looking for individuals who are qualified for the position of Quality Assurance Specialist. Successfuly applicants for Quality Assurance Specialist will have a great career in Infinity Support Philippines.

Responsibilities:
but are not limited to: Analyzes and maintains all service level and contractual requirements.
Reviews, critiques, rates, etc. agent phone recordings
Monitors live agent phone calls
Leads weekly QA meetings with clients
Responsible for making all the reports needed by clients
Assist in recruiting, selecting, training, and managing all technical support engineers.
Maintain understanding of program specific training
Analyze/Monitor performance of support staff and implement department improvements.



Requirements:
At least 1 year experience working in the Call Center Industry in Quality Assurance
Fluent in English
Excellent English Grammar
Experience dealing with United States based clients
Ability to acquire Technical knowledge of Client services
Computer literate and internet savvy
Can work in a 24/7 shifting schedule

Call Center Directory advises to all job seekers to apply as walk-in applicant for Quality Assurance Specialist job opening of Infinity Support Philippines. You can apply at the following Infinity Support Philippines location(s):

Infinity Support Ortigas
Infinity Support Ortigas
Units 1608 Antel Global Corporate Center,Julia Vargas Avenue, Ortigas Center, Pasig City




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