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Quality Assurance Specialist
Quality Assurance Specialist
Quality Assurance Specialist
Date Posted:
2010-06-03
Call Center Company: Knox.com Call Center
Description:
Knox.com Call Center is looking for individuals who are qualified for the position of Quality Assurance Specialist.
Successfuly applicants for Quality Assurance Specialist will have a great career in Knox.com Call Center.
Responsibilities:
Lead/supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
Provide operation floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality
Attending regular meetings with clients, operations, and the training department and to ensure that all departments are calibrated
Review Quality parameters and propose or make changes whenever necessary in consultation with Operations
Defining quality parameters to the call agents and QA?s and definining the scope of improvisation.
Coaching, mentoring, and training the team
Requirements:
At least 1 year professional experience as a QA Specialist from a BPO
Must possess a bachelors?s/college degree in any field
Possesses strong written and verbal communication
Highly organized, energetic and patient, as he/she teaches entry-level employees
Comfortable speaking in front of a group of people on a daily basis, as well as remaining professional and courteous as he/she offers individual or group instructions
Should have a decent technical and mathematical skills, since most of the center?s calls are handled via headset and computer
Must be willing to work in Ortigas Center, Pasig City
Applicant must be available ASAP.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Quality Assurance Specialist job opening of Knox.com Call Center.
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RESPONSIBILITIES:
* Drive coloration and strategy of the customer satisfaction process to the internal quality process.
* Ensures QA Department is implementing TeleTech Quality Assurance B
Requirements:
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 2 year(s) of working experience in the related field is required for this position.
Preferably Supe
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Candidates must have at least 1 year work experience as a Quality Analyst/ Quality Assurance Specialist in a BPO industry.
Excellent verbal and written communication skills.
Excellent listening skil
REQUIREMENTS:
Bachelor's degree in Computer Science/IT/ECE or any related course
At least 2 yearse experience as Quality Assurance Analyst and/or Trainer in a BPO/Call Center Environment
Required l
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