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Quality Assurance Representative
Quality Assurance Representative
Quality Assurance Representative
Date Posted:
2012-02-08
Call Center Company: C3 Customer Contact Channels
Description:
C3 Customer Contact Channels is looking for individuals who are qualified for the position of Quality Assurance Representative.
Successfuly applicants for Quality Assurance Representative will have a great career in C3 Customer Contact Channels.
Responsibilities:
Monitor/audit each assigned associate in accordance with C3 and client requirements.
Provide personal and proactive feedback to associates both in one on one and group settings.
Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
Work with supervisors and management to ensure that all associates are meeting quality standards.
Provide training as needed to both new hires and experienced associates.
Attend and contribute to both internal and client monitoring sessions.
Carry out reward and recognition programs as outlined by C3 and the client.
Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
Track trends and make recommendations for refresher and/or up- training to the trainer(s).
Any other duties and responsibilities assigned by management of the company.
Requirements:
Candidate must possess at least a Bachelor's/College Degree , any field.
Required language(s): English
Must have at least 1 year of working experience in Quality Assurance in a Call Center setting is required for this position.
Applicants must be willing to work in Bonifacio Global City, Taguig City.
Preferably 1-4 Yrs. Experienced Employees specializing in Quality Assurance for Customer Service or equivalent.
35 Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Quality Assurance Representative job opening of C3 Customer Contact Channels.
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